Privacy Policy
Last updated: January 2024
At blueverge-haven, we take your privacy seriously. This policy explains what information we gather when you interact with our website and services, how we use that information, and the choices you have regarding your data.
Information We Collect
Information You Provide Directly
When you contact us or engage our services, you may provide information such as:
- Name and job title
- Business email address
- Company name and address
- Details about your technology requirements
- Correspondence and communication records
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website addresses
This information is collected through cookies and similar technologies. Please see our Cookies Policy for details.
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your enquiries and providing requested information
- Delivering consultancy services you have engaged
- Sending relevant updates about our services when you have opted in
- Improving our website and user experience
- Complying with legal and regulatory obligations
- Protecting our legitimate business interests
Legal Basis for Processing
We process your personal data under the following legal bases as defined by UK GDPR:
- Contractual necessity: Processing required to fulfil our services to you
- Legitimate interests: Processing that supports our business operations without overriding your rights
- Consent: Where you have explicitly agreed to specific processing activities
- Legal obligation: Where processing is required by applicable law
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist with our operations (hosting, email, analytics)
- Professional advisers (accountants, lawyers) when necessary
- Regulatory bodies or law enforcement when legally required
All third parties we work with are required to handle your information in accordance with applicable data protection laws.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy:
- Enquiry data: 2 years from last contact unless a relationship is established
- Client data: 7 years from contract conclusion for legal and tax purposes
- Website analytics: 26 months (anonymised)
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data in certain circumstances
- Object to processing based on legitimate interests
- Request restriction of processing
- Receive your data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at the email address provided below.
International Transfers
Our primary data processing occurs within the United Kingdom. Where we use service providers located outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.
Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this page regularly.
Contact Us
If you have questions about this policy or wish to exercise your data protection rights, please contact:
Data Protection Contact
blueverge-haven
47 Technology House
Riverside Business Park
Manchester M15 4FH
Email: [email protected]
Complaints
If you are unsatisfied with how we handle your information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit ico.org.uk for more information.